Dkok box Terms & Conditions — Full Bengali Version

These terms and conditions apply to use of the dkok box platform (https://dkokbox.bet). By registering on our website or using any of our services, you are considered to have accepted these terms. Please read this document in full before registering.

Dkok box is an internationally licensed online Sports Betting platform. The following general terms apply to all users of this platform:

• You must be 18 years of age or older. Accounts belonging to minors will be closed immediately.
• Online betting must be legal in the country or region from which you are registering.
• Each person may only operate one account. If multiple accounts are found, all of them will be closed.
• Dkok box reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.
• Any user found engaging in fraudulent activity will be subject to legal action.
• All policies outlined in these Terms & Conditions shall take the highest precedence.

Opening an account on dkok box is straightforward, but there are important conditions you must agree to.

Registration Requirements

• All information provided at registration — name, date of birth, address, and phone number — must be accurate and truthful.
• Registering an account with false information is a violation of our terms and may result in account termination.
• Only one account may be created per email address.
• Only one account can be verified per phone number.

KYC Verification

Dkok box conducts KYC (Know Your Customer) verification to ensure security. The following documents may be required before processing a withdrawal or when transactions exceed a certain amount:

• A clear photo of your National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership

Withdrawals may be held until KYC verification is complete. This is done for your own protection.

The following rules apply to all bets placed on dkok box and are binding for every user equally.

Bet Acceptance

• Confirmed bets cannot be cancelled. However, a cashout option may be available in certain cases before the match begins.
• If incorrect odds are displayed due to a system error, dkok box reserves the right to void the affected bet.
• In live betting, odds change in real time. Odds displayed are not final until your bet is confirmed.
• If a match is postponed or abandoned, dkok box will settle bets in accordance with its established policy.
• Maximum bet limits apply per event and may vary based on account level and event type.

Bet Settlement

• Bets are settled after the official announcement of results.
• In the event of a dispute over results, dkok box follows the decision of the relevant international sporting authority.
• In a parlay or multi-bet, if one selection is voided, the overall odds will be recalculated.

Dkok box supports the most popular payment methods in Bangladesh. The following rules apply to all deposits and withdrawals.

Deposit

• The minimum deposit amount is ৳500. There is no maximum limit.
• Deposits are generally credited to your account instantly.
• You must use a payment method registered in your own name. Payments from third-party accounts are not accepted.
• Accepted payment methods: Mobile Pay, Nagad, Rocket, bank transfer, and other approved methods.

Withdrawal

• The minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made to the same payment method used for the original deposit.
• For KYC-verified accounts, withdrawals are typically processed within 5–30 minutes.
• The daily maximum withdrawal limit is determined by your account tier.
• Withdrawals may be temporarily suspended if suspicious activity is detected.

Dkok box offers a variety of bonuses and promotions, each with its own terms detailed on the relevant offer page. That said, certain general rules apply to all bonuses.

• The welcome bonus is available to new users registering for the first time only.
• Every bonus comes with a specific wagering requirement — typically 10x to 30x the bonus amount credited.
• If wagering requirements are not met within the specified timeframe after claiming a bonus, the bonus will be forfeited.
• Bonus claims from multiple accounts on the same household or device are not permitted.
• Using a VPN or proxy to claim bonuses may result in account cancellation.
• Dkok box reserves the right to modify or cancel any promotion at any time.

Check our promotions page regularly for the latest bonus offers and terms.

Dkok box believes betting is a form of entertainment — not a source of income. We are committed to the financial and mental well-being of our users.

• You can set deposit limits, bet limits, or session limits directly on your account.
• If you need a break, the self-exclusion option lets you temporarily suspend your account for anywhere from 24 hours up to 5 years.
• If you notice signs of problem gambling, contact our support team immediately.
• We work with professional counselling services and can provide referrals when needed.

To learn more about Responsible Betting, visit our Responsible Gaming View the page.

Dkok box may temporarily suspend or permanently close an account under any of the following circumstances:

• Registering with false or misleading information
• Operating Multiple Accounts
• Match-fixing or collusion
• Bonus abuse or exploitation of system errors
• Money laundering or suspicious financial activity
• Betting being illegal in the registered country
• Being under 18 years of age

Upon account closure, any legitimate balance will be returned — however, funds obtained through fraudulent activity will be forfeited.

Account Closure by User

If you wish to close your account voluntarily, email our support team. You will have the opportunity to withdraw any remaining balance before closure.

Dkok box takes the protection of your personal data seriously. Our data management practices comply with GDPR and international data protection standards.

• Your personal information is never sold to third parties.
• All data is protected with SSL encryption.
• Information may be shared when required by law or at the request of a regulatory authority.
• You may request a copy of your stored data at any time.

For more details, visit our Privacy Policy page.

If a complaint or dispute arises, please follow the steps below:

• Step 1: Start by contacting us via live chat or email. Most issues are resolved within 24 hours.
• Step 2: If you remain unsatisfied, you may file a formal complaint at support@dkokbox.bet. A written response will be provided within 72 hours.
• Step 3: If the matter remains unresolved, you have the right to escalate it to our licensing authority.

Dkok box is committed to resolving all disputes promptly and fairly.

Dkok box reserves the right to modify these terms and conditions as needed. When changes are made:

• At least 7 days' notice will be given by email or on the platform before any significant changes take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the revised terms, you will have the option to close your account.
• The date of each update will be noted on this page under "Last Updated".